6505 AIRPORT BLVD., SUITE 100
AUSTIN TX 78752
|they ran me in circles trying to dispute a fee for a toll. Despite sending them all the information they needed, they continued to insist that they wanted original forms for vehicle transfer I sent to the state of Texas DMV, despite me telling them over and over I had done so electronically and there was no hard copy available! I even forwarded them the confirmation email from DMV that had all of the information.|
They tacked on add'l fee for "late fee" that quadrupled the price of the original toll fee too. After multiple emails and phone calls, they still wouldn't cooperate; i told them it would cost me more than the original fee to request that the DMV pull up the original transfer notice and send it to me! Finally, they said they would waive the "late fee" and just charge me the original toll fee....so in essence, they acknowledge that I shouldn't be charged anything, they have all the documentation they could ask for, but still want to charge me money.
I finally threw up my hands and just coughed up their extortion, i mean, toll fee b/c it was costing me too much time to deal with it anymore.
Great way to run a business, if you can consider a firm who provides no good or service to anyone but only collects money a "business".
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